"There's too much clutter in the homepage"
"I am not able to figure out the difference between the Live Schedule and Featured section”
"Not able to figure out what the live schedule is“
“Information overload on the homepage, I got tired scrolling”
"The lack of a search bar on the Trailhead Live page makes it hard to find content"
"I have no idea how to look for a video”
"I find it time consuming to have to scroll through all the videos just to find the one that I want to watch"
"I need more information going into the video about the content"
"Videos would be better if they were categorized”
"I would like to know more about the Webinar before I decide to watch it"
"The platform is not designed for a recurring user""
I'd like to see videos based on only my line of profession”
"I would like to see more videos related to the webinar"
"I can only pause and play the video"
"Not able to watch videos at different speeds“
“Unable to seek using arrow keys”" Need keyboard shortcuts for an easier experience"
"Mostprofiles of the authors are not linked“
“I can't seem to see all the content posted by a single author”
"I wish to see all the webinars conducted by the author"
“Provision to ask questions, like having a discussion panel would prove useful”
“Transcripts option like Kaltura would add value in seeking and for better understanding”
"I can only pause and play the video"
"Not able to watch videos at different speeds“
“Unable to seek using arrow keys”" Need keyboard shortcuts for an easier experience"
"Need to know what language the webinar is conducted in"
"I wish to know if there are closed captions in other languages"
“I’m not aware if the video is something that I can understand. Might be too advanced. So would prefer if I could get some info on who the target audience is”
More padding with structured and curated content view that matches the users requirement
Search bar with a Drop down option relevant to Trailheadlive.
Initially this was approached by adding a separate search bar but it confused the user so a dropdown menu was added with the search bar which decreased the user time in finding the content required
According to our research, Trailhead Live provides content that can be preferred by only a small segment of users regularly and might not be of interest to others in different sectors.
Reviewing, rating, and the number of views cannot complement this kind of information as these are more quantitative. Thus, we introduced another qualifier that indicates how much a particular content is preferred by a set of regular users. Combining this information with category tags and descriptive information helps the user choose preferred content
The content shown is now curated to users skills and preferences to provide fulfilling viewing experience
Based on the users' preferences and the current features offered by other video content platforms, we added the following:
There were initially no basic playback controls of a video player, such as seeking, fast forward, and skipping.
Users will now be able to check more content posted by the creator.
Tested our prototype with a participant. We found minute changes to be done with respect to wordings of some of the buttons and the layout of the cards.
Salesforce has no doubt spent countless hours researching and iterating to create the existing platform. Their access to a huge amount of user data allows them to gain insights into how users behave and what they want to accomplish. Research and data must be a driving force behind the features and how they are laid out. Besides, each company has its own objectives and goals.
In this limited amount of time, I have done relatively little research compared to what the Salesforce team would do. I do not claim every decision I have made to redesign the app is better than what it is now. Trailhead Live can be improved with more research, usability testing, and iterations; design is a continuous process, after al. Here are some things that my team and I would have improved if we looked back.
Feel free to leave me an email with your name and contact information. Or set up some time here.
